Privacy policy

(updated May 2024)

1.  General Statement of Intent

The Ironworks 1895 Supporters' Society Limited, trading as the West Ham United Supporters’ Trust ("WHUST") takes the privacy of its members very seriously. This policy relates to all personal data requested, stored and used by the WHUST in the pursuance of its activities. The WHUST takes reasonable care of all personal information and ensures that it is kept secure and prevents any unauthorised access or unlawful use of it. All information is processed in accordance with the applicable UK data protection legislation and the General Data Protection Regulation ("GDPR").

2.  Collection of Personal Information

The WHUST will request members to provide information at the point of application to become a member of the WHUST. The information that is necessary to maintain the WHUST membership records includes the member's name, address, e-mail address, telephone number, type of membership (annual or life). Payment details including PayPal or bank account details are also obtained.

For all users accessing this website or emailing us we will collect the following information:

  • If you contact us, a record of our correspondence.

  • If you complete a survey that we ask you to complete for research purposes, a copy of your answers. Although you do not have to respond to any surveys we send you.

  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data. We use Google Analytics to collect user data.

3. IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

4.  Storage of Personal Information

The WHUST stores information electronically and in some cases in paper format. All electronic data is held in a secure manner. Access to this data is strictly controlled by the Secretary or the Membership Secretary. If there are any paper copies of any members' details such as the Register of Shareholders, those copies are held at the registered office of the WHUST. Credit Card details are not collected by this site, nor stored by us, but payment details are collected by a third-party site such as GoCardless or PayPal.

5.  Use of Personal Information

The WHUST will use personal information for the purposes of running the WHUST. It is also used for the purpose of verifying a member's identity, responding to enquiries, and sending information to members in relation to the WHUST's purpose.

The WHUST's website may contain links to other sites but please be aware that the WHUST is not responsible for the privacy practice of these sites and users should be aware when they leave the website of the WHUST that they need to read the privacy statements applicable on the other sites they are linked to.

6.  Third Parties

The WHUST does not share personal data with third parties and as at 20th May 2024 has no intention of changing this policy.

7.   Opt out

If you wish to opt out of receiving information you may e-mail info@whust.org but please note if you do opt out of receiving information we will be unable to keep you informed of matters affecting the WHUST such as upcoming meetings. The WHUST will still be entitled to maintain and store personal information for the purpose of maintaining the membership records of the WHUST.

8.  Updating of Personal Information AND Circumstance

In the event that there is a change to a member's contact personal information please inform the WHUST by e-mail at info@whust.org.

9.  Access to Member's Personal Information

Members have the right to access the information that the WHUST holds about them. In order to do this a written application should be made to the Secretary at the WHUST's email address of info@whust.org. Such information will be provided within 30 days.

10.  Disposal of Personal Information

Data will be disposed of securely and permanently as required subject to complying with HMRC rules and regulations and all other statutory obligations. The WHUST will maintain membership records as it has an obligation to do so as a Registered Society.

11. Data Retention

Data provided to the WHUST for members is kept for the maximum period of time required to comply with the rules, regulations and statutes referred to above. Any member leaving the WHUST may inform the Secretary by e-mailing info@whust.org and may request that the WHUST securely deletes data it is not required to retain by the above-mentioned rules, regulations and statutes.

12.   Cookies

We use cookies in order to ensure the WHUST website functions properly and to improve your user experience. More details on this can be read in our separate Cookies policy available below.

13.   Changes to this Privacy Policy

The WHUST meets the highest standards and its policies are constantly under review. From time to time the WHUST may change its security and privacy policies. Accordingly, we recommend that you check this page periodically in order to review our current policies.

 

WHUST Cookies Policy

What are cookies?

We and sometimes our partner organisations collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

What cookies are used on this Website?

The cookies we use on this website are broadly grouped into the following categories:

Essential - Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to make a payment on the website or which allows communication between your browser and the website. Our cookie preference cookie described in the section "How can I reject or opt out of receiving cookies?" is also an essential cookie. You may not be able to use our website without these cookies.

Analytics - We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.

How can I reject or opt out of receiving cookies?

If you want to reject cookies we use from this website you will need to:

Delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the "help" function within your browser or alternatively visit www.allaboutcookies.org. Please be aware that disabling cookies may impact the functionality of this website.

Please note that we can't always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party's website directly to manage cookies stored on your machine by them. Please see our "Third Party Cookies" section below.

Third party cookies.

Some of the cookies described in the "What Cookies are used on this Website" section above are stored on your machine by third parties when you use our website.

Cookies are currently being used on this site by Google Analytics and Twitter. Other cookies may be used from time to time including by those who provide payment services. 

We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see Internet Advertising Bureau website where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or the third party's individual privacy policy. If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website.

We may update this policy from time to time so you may want to check it each time you visit our website. We last updated this policy on 20th May 2024